IT Consulting Functional Resume

IT Infrastructure Strategy Facilitator – Power and Water Utility

Guided IT infrastructure leadership through a quick strategy development process
Strategy focused on team relationships, relationships with other teams (both IT and non-IT), organizational structure, and high priority projects
Included collaboration with all members of the IT infrastructure team for feedback and buy-in
Strategy content shared with the entire IT organization and well received by CIO and other IT teams

Interim Senior Director, Operations and Infrastructure– Medical Services Company

Led O&I team during search for a permanent replacement – overall six months
Team undergoing divestiture from current parent company and acquisition into a new organization
Provided leadership and technical guidance for both overall daily team activities, establishing medium-term strategic direction and guidance on multiple technical divestiture projects

Technical Architect, Data Center Migration – Medical Services Company

Led overall technical solution to migrate a medium-sized environment from Florida to Las Vegas, Nevada.
Worked with business to identify scope, integration points, relationships, dependencies and outage windows, and technical team to determine the overall technical solution.
Overall process took six months, primarily due to significant security stance changes between legacy and new data center requirements.

Senior Director, Data Center Migration Lead – Technology Managed Services Provider

Primary team activities included data center migrations and consolidations into the service provider’s data center space, including multi-tenant storage, backup, and network services. The team executed 17 migrations.
Took overall architectural leadership during a data center migration that failed its first migration. Refocused the methodology while keeping within budget and minimal impact on the migration schedule. Production data center migration redesigned and executed in 4 weeks, substantially less time than similar-sized client migrations.

Executive Director, Infrastructure Operations – Business Support Solutions & Services Company

Led global operations team responsible for compute, storage, backup, network, and database.
Managed operational efficiencies and quality measures to dramatically reduce downtime and increase customer service. Managed ITIL initiatives, including Service Catalog, Problem Management, and Change Management.
Led Infrastructure Operations teams through an acquisition and multiple reorganizations.Overall, four teams were added, resulting in a 3X increase in overall team size, which reached 165 staff members.
During critical incidents, engaged directly with technical engineers to identify impact, symptoms, potential causes, and analyze potential technical workarounds to enable quick restoration of service.
Evaluated multiple outsourcing opportunities, primarily focused on global data center operations and database administration to increase quality and reduce operating expenses.

Senior Director, Infrastructure Operations – Technology Managed Services Provider

Led engineering and operations team responsible for compute, storage, backup, database, and infrastructure applications.
Worked with Infrastructure Architecture team in determining infrastructure direction for compute, storage, and monitoring capabilities.
Led team through multiple reorganizations, broad offshoring initiative, and increasing size and complexity of new clients.
Instrumental in the company achieving aggressive growth, customer satisfaction, and cost reductions during a post-acquisition culture shift. Provided strategic and operational leadership to a global 150-member staff serving 50 customers.
Led justification and deployment of new provisioning software for Windows and Linux, resulting in >90% savings in staff costs, reduced build time, increased consistency, and customer satisfaction.
Integrated and centralized team responsibilities and processes across six geographically distributed and historically non-integrated work locations.

Infrastructure Subject Matter Expert, Disaster Recovery Analysis – Healthcare Provider

Redesigned comprehensive Disaster Recovery service catalog and analyzed infrastructure and application architectures and dependencies across the healthcare provider’s financial services business unit.
Original plan included limited ability to recover systems at a 3rd-party DR facility with new service catalog designed to utilize existing geographically diverse data centers

Technical Account Director – Technology Managed Services Provider

Worked on-site with client teams over several months representing the entire infrastructure function, which had migrated to a remote facility.
Represented the full breadth of infrastructure technology domains in discussions with application teams and business units.
Helped guide software deployment teams to be efficient with infrastructure technology spend and support requirements.

Former Employers

Education and Other Qualifications

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