Andy Doyle
Technical and Ghost Blog Writing Services

IT Consulting Functional Resume

IT Infrastructure Strategy Facilitator – Power and Water Utility

  • Guided IT infrastructure leadership through a quick strategy development process
  • Strategy focused on team relationships, relationships with other teams (both IT and non-IT), organizational structure, and high priority projects
  • Included collaboration with all members of the IT infrastructure team for feedback and buy-in
  • Strategy content shared with the entire IT organization and well received by CIO and other IT teams


Interim Senior Director, Operations and Infrastructure– Medical Services Company

  • Led O&I team during search for a permanent replacement – overall six months
  • Team undergoing divestiture from current parent company and acquisition into a new organization
  • Provided leadership and technical guidance for both overall daily team activities, establishing medium-term strategic direction and guidance on multiple technical divestiture projects


Technical Architect, Data Center Migration – Medical Services Company

  • Led overall technical solution to migrate a medium-sized environment from Florida to Las Vegas, Nevada.
  • Worked with business to identify scope, integration points, relationships, dependencies and outage windows, and technical team to determine the overall technical solution.
  • Overall process took six months, primarily due to significant security stance changes between legacy and new data center requirements. 


Senior Director, Data Center Migration Lead – Technology Managed Services Provider

  • Primary team activities included data center migrations and consolidations into the service provider’s data center space, including multi-tenant storage, backup, and network services. The team executed 17 migrations.
  • Took overall architectural leadership during a data center migration that failed its first migration. Refocused the methodology while keeping within budget and minimal impact on the migration schedule. Production data center migration redesigned and executed in 4 weeks, substantially less time than similar-sized client migrations.


Executive Director, Infrastructure Operations – Business Support Solutions & Services Company

  • Led global operations team responsible for compute, storage, backup, network, and database.
  • Managed operational efficiencies and quality measures to dramatically reduce downtime and increase customer service. Managed ITIL initiatives, including Service Catalog, Problem Management, and Change Management.
  • Led Infrastructure Operations teams through an acquisition and multiple reorganizations.Overall, four teams were added, resulting in a 3X increase in overall team size, which reached 165 staff members.
  • During critical incidents, engaged directly with technical engineers to identify impact, symptoms, potential causes, and analyze potential technical workarounds to enable quick restoration of service.
  • Evaluated multiple outsourcing opportunities, primarily focused on global data center operations and database administration to increase quality and reduce operating expenses.


Senior Director, Infrastructure Operations – Technology Managed Services Provider

  • Led engineering and operations team responsible for compute, storage, backup, database, and infrastructure applications.
  • Worked with Infrastructure Architecture team in determining infrastructure direction for compute, storage, and monitoring capabilities.
  • Led team through multiple reorganizations, broad offshoring initiative, and increasing size and complexity of new clients.
  • Instrumental in the company achieving aggressive growth, customer satisfaction, and cost reductions during a post-acquisition culture shift. Provided strategic and operational leadership to a global 150-member staff serving 50 customers.
  • Led justification and deployment of new provisioning software for Windows and Linux, resulting in >90% savings in staff costs, reduced build time, increased consistency, and customer satisfaction.
  • Integrated and centralized team responsibilities and processes across six geographically distributed and historically non-integrated work locations. 


Infrastructure Subject Matter Expert, Disaster Recovery Analysis – Healthcare Provider

  • Redesigned comprehensive Disaster Recovery service catalog and analyzed infrastructure and application architectures and dependencies across the healthcare provider’s financial services business unit.
  • Original plan included limited ability to recover systems at a 3rd-party DR facility with new service catalog designed to utilize existing geographically diverse data centers


Technical Account Director – Technology Managed Services Provider

  • Worked on-site with client teams over several months representing the entire infrastructure function, which had migrated to a remote facility.
  • Represented the full breadth of infrastructure technology domains in discussions with application teams and business units.
  • Helped guide software deployment teams to be efficient with infrastructure technology spend and support requirements.


Former Employers

  • Point B
  • CSG
  • tw telecom
  • (i)Structure / Infocrossing / Wipro
  • Predictive Systems
  • Booz Allen & Hamilton


Education and Other Qualifications

  • Bachelor of Science, Ohio University – Communications Systems Management
  • AWS Certified Solutions Architect – Associate
  • Scrum Master Certified
  • ITILv3 Foundations